S T 3 1 7 2 2 A M E D A L I . 1 7 2 2 SEAGATE Native| Translation ------+-----+-----+----- Form 3.5"/SLIMLINE Cylinders | 3303| | Capacity form/unform 1700/ MB Heads 4| 16| | Seek time / track 12.0/ 2.0 ms Sector/track | 63| | Controller IDE / ATA3 ULTRA Precompensation Cache/Buffer 128 KB MULTI-SEGMEN Landing Zone Data transfer rate 10.000 MB/S int Bytes/Sector 512 33.300 MB/S ext DMA33 Recording method RLL 1/7 operating | non-operating -------------+-------------- Supply voltage 5/12 V Temperature *C 5 55 | -40 60 Power: sleep W Humidity % | standby 1.0 W Altitude km | idle 4.4 W Shock g 5 | 75 seek 6.4 W Rotation RPM 4500 read/write 4.5 W Acoustic dBA 34 spin-up W ECC Bit YES MTBF h 300000 Warranty Month 36 Lift/Lock/Park YES Certificates ********************************************************************** J U M P E R S ********************************************************************** SEAGATE ST31722A Jumper Setting ============== J2 40 pin I/O Cable Connection | +--------------------+-----1-+---------+ TOP (HDA) -+::::::::::*::::::::1| : : : | X X X X |-- +----------|---------+-|-|-|-+-5-G-G-12+ BOTTOM | | | | pin-20 removed -+ | | +-- Reserved | +---- Slave Present (when Master ON) | +---- Cable Select (when Slave OFF) +------ Master ON, Slave OFF ********************************************************************** G E N E R A L ********************************************************************** SEAGATE SUPPORT SERVICES Seagate Technology ------------------ Technical Support Services If you need assistance installing your drive, consult your dealer. Dealers are familiar with their unique system configurations and can help you with system conflicts and other technical issues. If you need additional assistance with your Seagate(r) drive or other Seagate products, use one of the Seagate technical support services listed below. SeaFONE at 1-800-SEAGATE (1-800-732-4283) Seagate's 800 number allows toll-free access to automated self-help services, providing answers to commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives. This service is available 24 hours daily and requires a touch-tone phone. If you need to speak to a technical support engineer, dial this number and listen to the options for technical support. (International callers can also reach this automated self-help service by dialing 408-456-4496). Seagate Technology online services Using a modem, you can obtain troubleshooting tips, free utility programs, drive specifications and jumper settings for Seagate's entire product line. You can also download software for installing and analyzing your drive. SeaNET You can obtain technical information on Seagate drives, Seagate software and much more over the Internet from Seagate's World Wide Web home page (http://www.seagate.com) or Seagate's ftp server (ftp://ftp.seagate.com). You may also send E-mail with your questions to DiscSupport@ Seagate.com or TapeSupport@Seagate.com. SeaBOARD SeaBOARD is a computer bulletin board system (BBS) that contains information about Seagate's disc and tape drive products and is available 24 hours daily. Set your communications software to eight data bits, no parity and one stop bit (8-N-1). SeaBOARD phone numbers are listed in the following table. BBS Location Modem number United States Disc: 408-434-1080; Tape: 408-456-4415 England 44-1628-478011 France 33 1-48 25 35 95 Germany 49-89-140-9331 Singapore 65-292-6973 Thailand 662-531-8111 Australia 61-2-9756-2359 Taiwan 886-2-719-6075 Seagate CompuServe forum Online technical support for Seagate products is available on CompuServe. To access our technical support forum, type go seagate. This forum provides information similar to that found on SeaBOARD. In addition, you can type questions or browse through previous questions and answers on the forum messages. Seagate Technology FAX services SeaFAX You can use a touch-tone telephone to access Seagate's automated FAX system to receive technical support information by return FAX. This service is available 24 hours daily. Location Telephone number United States 1-800-SEAGATE or 408-456-4496 England 44-1628-894084 Australia 61-2-9756-5170 Seagate technical support FAX You can FAX questions or comments to technical support specialists 24 hours daily. Responses are sent during business hours. Location FAX number United States 408-944-9120 England 44-1628-890660 France 33 1-46 04 42 50 Germany 49-89-1430-5100 Australia 61-2-9725-4052 Singapore 65-293-4722 Hong Kong 852-2368 7173 Taiwan 886-2-715-2923 Korea 82-2-556-7294/4251 Seagate technical support You can talk to a technical support specialist during business hours Monday through Friday for one-on-one technical help. Before calling, note your system configuration and drive model number (STxxxx). There are several technical support phone numbers available for various Seagate products. Location Telephone number United States Please dial 1-800-SEAGATE for the specific product telephone number. (6:00 A.M. to 11:15 A.M., 12:30 P.M. to 5:00 P.M., Pacific time, M-F) England 44-1628-894083 (10:00 A.M. to 1:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) France 33 1-41 86 10 86 (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 5:00 P.M., M-F) Germany Disc: 49-89-140-9332; (9:30 A.M. to 12:30 P.M., 2:00 P.M. to 4:00 P.M., M-F) Tape: 49-89-140-9333 Australia 61-2-9725-3366 (9:00 A.M. to 5:00 P.M., M-F) Singapore 65-290-3998 (9:00 A.M. to 12:00 P.M., 2:00 P.M. to 5:00 P.M., M-F) Hong Kong 852-2368 9918 Taiwan 886-2-514-2237 Korea 82-2-556-8241 SeaTDD 408-944-9121 Using a telecommunications device for the deaf (TDD), you can send questions or comments 24 hours daily and exchange messages with a technical support specialist between 6:00 A.M. to 11:15 A.M. and 12:30 P.M. to 5:00 P.M. (Pacific time) Monday through Friday. Customer Service Centers Seagate direct OEM, Distribution, System Integrator and Retail customers should contact your Seagate Service Representative for warranty information. Other customers contact your place of purchase. Seagate offers comprehensive customer support for all Seagate drives. Seagate customer service centers are the only facilities authorized to service Seagate drives. These services are available worldwide. Location Telephone number FAX number United States 1-800-468-3472; 405-949-6740 Other Americas (Canada & Brazil) 405-949-6706; 405-949-6738 Mexico 525-546-6965; 525-546-4888 Europe, Middle East & Africa 31-2065-43300; 31-2065-34320 Asia Pacific & Australia 65-485-3595; 65-485-4980 Japan 81-3-5462-2904; 81-3-3462-2979 Seagate, Seagate Technology and the Seagate logo are registered trademarks of Seagate Technology, Inc. SeaFAX, SeaFONE, SeaBOARD, SeaTDD, SeaNET, Medalist and DiscWizard are either trademarks or registered trademarks of Seagate Technology, Inc. or one of its subsidiaries. All other trademarks or registered trademarks are the property of their respective owners.